7-day easy returns
Returns & exchanges
Look up your order with the order number and the email or phone used at checkout.
Find your order
Order numbers look like ORD-XXXXX and appear in your confirmation email and receipt. Older orders may use the previous SN- format.
The fine print
Return & exchange policy
We accept exchanges, returns and store credit on eligible items under these terms.
- Return time period. All return, exchange or store-credit requests must be initiated strictly within 7 days from the date of purchase or delivery. Requests made after this 7-day window will not be accepted.
- Tags. All original brand tags and price tags must remain completely intact and securely attached to the items.
- Wear and tear (unworn & unwashed). Items must be entirely unworn, unwashed and free from any alterations, outdoor usage or signs of wear.
- Non-returnable / final sale items. Discounted products are non-returnable due to size issues. Items explicitly marked as final sale cannot be returned or exchanged.
- Exclusions. Intimates, undergarments and socks cannot be returned for hygiene reasons.
Your product ID is required for every exchange or return. It is printed against each item on your confirmation email and shown above once your order is found. Keep your order number and product ID handy when you contact us.